Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you contact us, submit an inquiry form, or request a property viewing, we may collect:

• Full name and contact details (email address, phone number)
• Property preferences, budget range, and search criteria
• Messages and correspondence you send us
• Any other information you voluntarily provide

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address, browser type, and operating system
• Pages visited, time spent on each page, and navigation paths
• Referring website or search terms used to find us
• Device identifiers and cookie data

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These include:

• Essential cookies: Required for the website to function correctly (e.g., saving your theme preferences).
• Analytics cookies: Used via Google Tag Manager to understand how visitors use the site.
• Marketing cookies: Used via Meta Pixel to measure the effectiveness of our advertising campaigns.

You can manage cookie preferences at any time through the cookie banner that appears when you first visit our site.

2. How We Use Your Information

We use the information we collect to:

• Respond to your property inquiries and schedule viewings
• Connect you with the most suitable agent for your needs
• Send you relevant property listings and market updates (with your consent)
• Improve our website, content, and services
• Comply with legal and regulatory obligations
• Prevent fraud and ensure the security of our systems

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual necessity: To provide real estate services you have requested.
• Legitimate interests: To improve our services and communicate with prospective clients.
• Consent: For marketing communications and non-essential cookies.
• Legal obligation: When required by applicable law.

4. How We Share Your Information

We do not sell your personal data. We may share your information with:

• Our agents and staff: To facilitate property searches and viewings.
• Service providers: Third-party vendors who assist with website hosting, email delivery, and analytics (e.g., Cloudflare, Google, Meta). These providers are bound by data processing agreements.
• Legal authorities: When required by law, court order, or to protect our rights.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Inquiry data is generally retained for up to 3 years. You may request deletion of your data at any time (see Section 7).

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our website is served over HTTPS via Cloudflare’s global CDN. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data (“right to be forgotten”).
• Portability: Request transfer of your data to another service provider.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please use the contact details at the bottom of this page.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes by updating the “Last updated” date at the top of this page. We encourage you to review this policy regularly.